Contact information
At KRUX, we believe in direct, transparent communication with our customers. If you have any questions, concerns, or requests regarding our products, policies, or your orders, you may contact us through the following official channels:
📧 Email Support
-
Primary Email: support@krux-culture.store
-
This is our official support channel. All requests for returns, refunds, exchanges, order updates, and policy inquiries must be submitted to this address.
⏱ Response Time
-
Our support team operates Monday–Friday, excluding holidays.
-
We typically respond within 24–48 hours of receiving your message.
-
In periods of high demand, responses may take longer, but every request will be addressed.
🌍 Mailing Address
At this time, KRUX operates as a digital-first global brand and does not maintain a publicly accessible retail office.
-
Official correspondence is handled electronically through support@krux-culture.store.
-
Once our physical headquarters is established, the address will be published here.
🚨 Important Notice
-
For order-related inquiries, always include your order number in the subject line or body of the email.
-
For return/refund requests, include photographs of the item and a clear description of the issue.
-
KRUX does not provide support through unauthorized third-party accounts. Please only use the email listed above.
Summary Statement
For all communications, the only official channel is support@krux-culture.store. By centralizing contact, we ensure security, accountability, and faster resolution of customer needs.